Digital engagement shot up during the pandemic - intelliflo's Nick Eatock

From Intelliflo's point of view and analysis of adviser firm use of its technology, digital engagement has hugely increased over the past year. This includes client portal usage as well as the use of DocuSign, which Eatock (pictured) says has been used much more since the pandemic began. "There's been a really large change and anecdotally, what we hear from advisers is that clients have actually really got on with digital engagement," he adds. "It's helped them understand where things are. I think a lot of it in that sense, against a horrible backdrop, has been pretty successful to the a...