How are advisers looking after vulnerable clients in lockdown II?

The Covid-19 crisis has had a huge impact on society and in response many financial advisers are adapting their services after learning from the first nationwide lockdown. The FCA recently published guidance for financial advisers to help vulnerable customers and has completed a consultation, which is due to be published in the winter. It defines a vulnerable consumer as someone "who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care". The spectrum is so broad, in fact, that the watchdog ...