Financial advisers must focus on working well with technology if they want to develop and run better businesses in the future, argues CTC's Nigel Chambers in the latest 'Adviser Champions' video interview.
The financial services software company's chairman says advisers need to embrace technology and make it work for them and their clients, highlighting the sector's inability to leave paper behind as a case in point. "We're still waiting on paper reports and it's not how most people expect to get stuff these days," he points out. "The FCA says you should cut your suitability report from 30 to 10 pages, maybe, but actually most people's attention span is the executive summary. A big part of the battle, says Chambers, is trying to communicate with people they way they expect to be communi...
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