The recent launch of the ABI's Annuity Window has sparked debate as to how best to serve retirees. Helen Morrissey asks what constitutes a good quality shopping around service.
The ABI's Annuity Window is just one of a slew of new services launched in recent months to help people shop around for a retirement income.However, the initiative has not been without its critics. Despite receiving an estimated 27,500 visits in a week concerns were raised about the fact live rates were not used on the site and that only ABI members were quoted. Responding to the criticism, the ABI's head of savings, retirement and social care Yvonne Braun said the service is "about promoting understanding of different types of products and providers, and motivating people to shop aro...
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