As client complaints to the Financial Ombudsman Service soar, Rebecca Jones looks at how advisers can touch up their in-house complaints processes.
There is no denying it, client complaints are on the rise. In the 12 months to 31 March 2013, the Financial Ombudsman Service (FOS) received 4,139 new complaints about advisers, an increase of 45% on the...
Keep your paraplanners close
Dominic Sanzari, 26, was an unhappy accountant but now he's an ecstatic associate financial planner. Here he explains how the Succession Wealth graduate programme enabled his dream to become reality
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