Technology - Out of the tin can age

While the humble telephone has always played a key part in the sale, underwriting, servicing and retention of protection business – and will undoubtedly continue to do so for years – the capabilities of the technology have never stood still for long. In recent years, the capabilities of ‘tele-technology’ – technologies relating to the use of the telephone – have developed to the point where credit and debit card numbers can be automatically removed from call recordings to minimise the risk of fraud, while the same calls can be automatically mined for insight and intelligence using increa...