Clouds and their ­linings

In most professions, there is always talk about the fact that experience counts. For some, this is seen as more important than any qualification or ­accreditation via in-house training programmes in many areas of financial services in the UK. If we were to listen in to coffee chats among staff in any number of establishments, we would hear quotes such as: “I’ve been doing this job for 20 years, and now that new training manager has said I’ve got to go on a training course to improve my business quality. Me?! With all my years’ experience, and they still think I need training!” Amusing...