Better Business: Meeting clients' service demands

“May you live in interesting times.” So goes the English translation of the famous Chinese proverb (or curse). Often reiterated through history by luminaries as diverse as Robert Kennedy and Terry Pratchett, it is easy to see how it could relate to the current and impending situation in UK retail financial services. RDR will certainly act as a driver for change as we move to a world in which adviser charging sits alongside a higher requirement for qualifications. But RDR is not the only relevant precursor of change. Customers themselves are changing. In fact, if we look at the global eco...