Consumer protection


Professional Adviser

The FSA wasn't happy about the way PPI providers treated their customers, and you could see its point. It's time the market called a halt to bad practices, says Simon Burgess

Waiting is always the worst part and the payment protection insurance (PPI) market hangs in limbo as the Financial Services Authority (FSA) considers a possible intervention in the way it does business. Whether the industry has done enough to convince the regulator that it is able to manage its own affairs remains to be seen, but either way a quick resolution to matters must be every party's first priority. Fol-lowing a review of the market last year, the FSA gave the PPI market until 17 March to submit proposals that would address what the City watchdog felt were 'market failure issues' r...

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