Consumer protection

Waiting is always the worst part and the payment protection insurance (PPI) market hangs in limbo as the Financial Services Authority (FSA) considers a possible intervention in the way it does business. Whether the industry has done enough to convince the regulator that it is able to manage its own affairs remains to be seen, but either way a quick resolution to matters must be every party's first priority. Fol-lowing a review of the market last year, the FSA gave the PPI market until 17 March to submit proposals that would address what the City watchdog felt were 'market failure issues' r...