Using IBM's 'Watson' AI technology
Clunky, outdated systems can mean clunky, outdated service
Aviva had outsourced administration of client money
£207bn out of £386bn affected by acquisitions and re-platforming
RegTech has 'potential' - FCA's Woolard
'Deliberately simplistic', firm says
A prompt to engage in the decumulation phase could have potentially damaging results