Legal & General has launched a computer-based test that aims to help intermediary sellers understand the knowledge and competency of advisers who have regular interaction with Legal & General Insurance products and services.
According to the group, its Trainsmart product, which will go live mid-February, is designed "to ensure all advisers are selling products to the best of their ability". It added Trainsmart aimed "to improve client relationship and retention capabilities which, in turn, will generate greater productivity and profitability for all parties". The test, which comprises 50 questions across five modules, looks at "key aspects relevant to the end-to-end sale and customer journey of each insurance product", Legal & General said. The programme takes 20 minutes to complete and each participant will...
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