A Financial Ombudsman Service executive has urged firms to "embrace, encourage and celebrate" complaints, arguing they need to plan for imperfections.
Advisory group Lighthouse is rolling out plans to more than double the number of IFAs in its whole-of-market national proposition, Lighthouse Financial Advice (LFA).
More than a quarter of firms are currently charging a monthly retainer for their services, research suggests.
Fiona Murphy asks how advisers are preparing for RDR and how they are keeping clients informed.
The Financial Services Authority (FSA) has charged a trader with seven offences, including fraud and forgery, relating to an unauthorised investment scheme he operated.
Old Mutual Wealth - which includes the soon to be rebranded Skandia businesses - is planning to take stakes in adviser firms which become restricted as part of a major change in its business plan post-the Retail Distribution Review (RDR).
The Financial Services Authority (FSA) and Treasury "seem to be in denial of the pending shambles' caused by the Retail Distribution Review (RDR), Lord Flight has argued.
A former security chief at Lloyds Banking Group has been jailed for five years for submitting false invoices to claim payments from the bank.