Nina Cherry

Customer complaints: How to harness the power of root cause analysis

Your Business

Customer complaints: How to harness the power of root cause analysis

Can drive better outcomes within the firm as well as for customers

clock 27 August 2024 • 4 min read
The advice/guidance boundary review: More shades of grey?

Regulation

The advice/guidance boundary review: More shades of grey?

'The feedback to the FCA is clear: rules are preferred to guidance'

clock 09 April 2024 • 4 min read