complaints handling

Your profession

Firms reckon they handle complaints well but customers less sure - Huntswood

22% of customers satisfied with complaints handling

clock 15 July 2019 • 1 min read

Adviser tips

Gemma Carson: Five steps to keep a complaint from escalating

Stay calm or make matters worse

clock 21 July 2017 • 4 min read

Regulation

FOS upholds third of complaints about advisers

Annual review published

clock 13 June 2017 • 2 min read

Regulation

Action group pressures FOS over 'vested interest'

Consumer say FOS sides with financial institutions

clock 05 July 2016 • 2 min read

Regulation

Personal pensions top FOS complaints after 23% hike

Half of complaints about advice

clock 26 May 2016 • 3 min read

Regulation

FOS levy up 5%; case fees frozen

The Financial Ombudsman Service (FOS) has proposed to increase its levy on the industry by 5% while freezing case fees for the fourth year running.

clock 08 December 2015 •

Regulation

FOS warns firms to ditch 'rigid' rules when dealing with vulnerable clients

The Financial Ombudsman Service (FOS) has warned it will demand compensation awards from businesses for non-financial errors if they are deemed to have failed vulnerable clients by "rigidly applying rules".

clock 18 August 2015 •

Regulation

Adviser anger sparks FOS 'no confidence' petition to Parliament

An adviser has started a petition to Parliament calling for a vote of no confidence in the Financial Ombudsman Service (FOS) and for it to be brought under the remit of common law.

clock 29 July 2015 •

Regulation

FCA splits advice from guidance in new complaints rules

The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints.

clock 23 July 2015 •

Regulation

The blame game: Complaints handling in financial services

'Complaints handling is being scrutinised on a global scale'

clock 08 June 2015 •