In response to the FCA's complaints handling consultation paper, software provider Aptean brought together an industry focus group to gauge reaction. Duane George explains
In the complex world of complaints management, no sector carries as much monetary and emotional attachment for consumers as financial services. For them, there are always ways to improve how their complaints...
£624,311 of assets frozen
A level playing field
Ahead of December deadline
Advisers should reconsider process
In preparation for December deadline
Record outflows in March
Died from motor neurone disease
Andy Thompson departure
What next for UK financial services?