The blame game: Complaints handling in financial services
'Complaints handling is being scrutinised on a global scale'
In response to the FCA's complaints handling consultation paper, software provider Aptean brought together an industry focus group to gauge reaction. Duane George explains
In the complex world of complaints management, no sector carries as much monetary and emotional attachment for consumers as financial services. For them, there are always ways to improve how their complaints...
More on Regulation
FCA acts against alleged unauthorised investment adviser and 24HR Trading Academy
£624,311 of assets frozen
Mark Greenwood: How to deliver good outcomes for vulnerable clients
A level playing field
Nucleus and Phil Young launch SM&CR white paper
Ahead of December deadline
FCA quizzing firms with high DB transfer conversion rates
Advisers should reconsider process
Informed Financial Planning appoints leadership team for SM&CR prep
In preparation for December deadline
Back to Top
More news
Spooked investors return to retail funds with £4bn April inflows - IA stats
Record outflows in March
Tributes paid to Nucleus account director Mike Wallis
Died from motor neurone disease
Stephen Gazard named head of advice at Quilter Financial Planning
Andy Thompson departure
Nicky Morgan: Covid-19 job losses and business failures inevitable
What next for UK financial services?