Independent reviewer Richard Lloyd has rejected many of the allegations made against the Financial Ombudsman Service (FOS) in the Channel 4 Dispatches documentary that aired in March.
In the report, published today, Lloyd concluded: "I have found that the FOS provides an effective and essential service for many thousands of people. "It is important that more consumers use the FOS,...
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Caring for children and elderly relatives
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Fine reduced to £60,000