PA360: 'My old calls for caveat emptor were misplaced' - PFS's Richards

'Everyone is a vulnerable client'

Tom Ellis
clock • 1 min read

Speaking at this week's PA360 conference, Keith Richards said he had realised "how misplaced" his previous arguments for the return of 'caveat emptor' were now the sector has become more professional.

The Personal Finance Society (PFS) chief executive told delegates at Professional Adviser's insugural all-day conference that 'caveat emptor' was only for when people are buying a product, but the evolution of the sector has moved beyond that transactional nature. "It's important to start by saying that you, the profession, are continuing to gain the recognition you deserve," he said. "This is a sector that's in evolution. It is professionalising - there's enough evidence now from consumer research that demonstrates the value professional advice adds to society and how consumers are bett...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on People

People Moves: Forvis Mazars financial planner joins Real Wealth Partners

People Moves: Forvis Mazars financial planner joins Real Wealth Partners

Piers Rogers appointed

Professional Adviser
clock 05 August 2026 • 1 min read
Tribunal upholds FCA ban on pension advice pair

Tribunal upholds FCA ban on pension advice pair

Slashes fines levied on Richard Fenech and Heather Dunne

Isabel Baxter
clock 04 August 2026 • 2 min read
Tributes paid to 'energetic and deeply inspiring' M&G veteran Jim Leaviss

Tributes paid to 'energetic and deeply inspiring' M&G veteran Jim Leaviss

Inspirational figure in fixed income

Cristian Angeloni
clock 29 July 2026 • 4 min read