The Financial Ombudsman Service (FOS) has ruled out charging "nominal" fees to complainants, agreeing with Parliament's view the service must be free to ensure the public's confidence in it.
In its latest update, the service said businesses often suggest it charge consumers and claims managers for referring unresolved complaints, with one company suggesting it introduce "a nominal fee of £50...
Caring for children and elderly relatives
Similar to June 2007
Square Mile’s series of informal interviews
Fine reduced to £60,000
Two roles created