Andrew Goodwin: Three barriers to optimum vulnerable client outcomes

According to the Financial Conduct Authority (FCA), around 50% of us will find ourselves in a vulnerable position at some point during our lives. Without wishing to appear in any way facetious, I would suggest the figure is nearer 100%. After all, it's a rare treat to go from cradle to grave without encountering some kind of personal crisis – particularly by the expansive standards that the FCA applies. Myriad conditions and circumstances tick the regulator's array of boxes. Perhaps most obviously, we might be vulnerable if we have health problems – memory loss, fatigue and old age am...