Rob DeDominicis: You don't need to wait until 2030 for AI to pay off

Artificial intelligence is the biggest change I've seen in more than thirty five years working in financial services technology. It's much bigger than the move to the internet, or the shift to smartphones and apps. The recently published Mills Review sets out how AI could reshape retail financial services by 2030. Done well, it should mean faster processes and better outcomes for providers, advisers and customers alike. I agree with the scale of the change Mills describes, but I'd challenge putting it all on the same timeline. The review talks about AI adoption as one continuous sh...