Ongoing fees and Consumer Duty fair value: How advice firms can get it right

The Financial Conduct Authority has six open investigations into potential Consumer Duty fair value breaches, and it is restricting firms while the investigations run rather than after they conclude. That detail matters more than the number. It tells you the regulator believes the harm is live, continuing, and worth stopping mid-inquiry. The question each investigation asks is not philosophical. You charged an ongoing fee. Show the service behind it. Show it was delivered, to whom, when, and what came of it. Most firms can answer that for the top of the book. The clients with co...