Tackling the biggest challenge facing financial services in the UK

What is the biggest challenge facing the UK retail financial services market? It's not regulation and Consumer Duty, nor is it the advice gap. It's not the ubiquitous chatter about consolidation or the adoption of artificial intelligence (AI). Far more profound than these is the fact that so many people haven't got a clue what we are all on about, and they just don't engage with money matters. The UK isn't just bad at financial capability. We are shocking in comparison to other countries, and the situation is getting worse, not better. According to the Financial Conduct Authorit...