How explainable AI will finally close the UK's advice gap

‘Bolting on chatbots won't work - rebuild from scratch’

clock • 4 min read

Thomas Young addresses the chasm that is the UK's advice gap, saying explainable AI will solve what is a delivery problem, not a demand problem . . .

According to the Financial Conduct Authority, 8.6 million UK adults would benefit from financial advice but aren't receiving it. Meanwhile, the number of financial advisers has fallen by over 10% in recent years, with the average age of advisers now sitting at 53. The system is breaking - and it's breaking fastest for those who need help most. However, the solution isn't what you might think. Artificial intelligence (AI) will close this gap, just not the AI dominating current headlines. The perfect storm hitting traditional advice The traditional advice model is being squeezed fr...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

AI in wealth management: Why security cannot be an afterthought

AI in wealth management: Why security cannot be an afterthought

'Generative AI introduces considerations that sit outside traditional criteria'

Vinit Gela
clock 17 February 2026 • 5 min read
Altruist 'here for' advisers CEO says with UK wealth market in recovery

Altruist 'here for' advisers CEO says with UK wealth market in recovery

Sell off this week labelled ‘bonkers’

Isabel Baxter
clock 12 February 2026 • 5 min read
The AI advantage in fund selection: Four ways it can support advisers

The AI advantage in fund selection: Four ways it can support advisers

AI agents and the future of fund selection

Patrick Jones
clock 11 February 2026 • 5 min read