FCA capital redress expectations: The road ahead for advisers

Financial Conduct Authority chief executive Nikhil Rathi recently set out the regulator's forward-looking approach to the Consumer Duty, as well as redress for past actions. However, it is the intersection between these two measures that advisers should be paying attention to, with the requirements underpinning Consumer Duty conducive to the adequate resolution of complaints. However, before we look at the relationship between the Consumer Duty, redress and the FCA's subsequent capital adequacy proposals, it's worth noting what is expected of advisers and the timelines they should be ...