For an industry focused on assets why is resource undervalued?

Operations is unlike most other business functions. It does not directly contribute to revenue. It is, in all regards a cost, with the largest cost being resource. Whether through automation, process optimisation or migrating work to a cheaper workforce, in wealth operations, the major overarching aim is to reduce costs. There is no issue with doing so, of course. However, this should not be at the expense of leaving the very projects aimed at reducing operational costs, under-resourced themselves. This simply results in the business realising less of the benefits from the project ...