Foreseeable harm: The key to Consumer Duty compliance

As market participants across the distribution chain now grapple with the next deadline (30 April 2023) for product manufacturers to have clear communications and information provided to adviser (distributor) firms for them to meet the Consumer Duty obligations, they should look to one of the cross-cutting rules to help them gain context for what the regulator requires when it comes to data and information for compliance. To gain a good understanding for what the Financial Conduct Authority (FCA) defines as foreseeable harm, we have to dig a bit deeper to gain text on what causes foresee...