Hayley Rabbets: Reporting for Consumer Duty

As the dust settles on Consumer Duty Day (this was a genuine event for Team Verve) we've been pondering on all the different ways firms can adopt this into their culture and operations… and we've got your back! Since I get my kicks from all things paraplanning, I thought I'd share some insight into how you can use suitability report templates to reflect your firm's adoption of the Consumer Duty principle. Clear & concise We've said this again and again (oh the irony), but suitability reports really should be as clear and short as possible. Under ‘The Duty' (love that) firms must be...