David Tiller: Consumer Duty evidencing foreseeable harm 'a challenge' for platform tech upgrades

After going on record with my view that the long-awaited Consumer Duty final rules "will sort the wheat from the chaff", several advisers reached out to me and, paraphrasing, said, "great, more work for us - it's not as if any of you providers ever admit to your failings - it's just not that easy". And they have a fair point. Try to find an equity manager that says their market is not primed for growth and you will be looking for a long time. Check box databases of platform functionality suggest every platform can do everything, but advisers know better. In fact, getting to the true p...