Eleanor Palmer: What Consumer Duty means for paraplanners

The new FCA Consumer Duty paper will no doubt leave an indelible mark on the whole of the financial advice sector. Platforms, investment houses and financial advisers will need to make changes to the way they work to ensure they comply with the new regulations. However, it's easy to forget how these types of regulatory change impact paraplanners and other support staff. They too will need to show how good customer outcomes are being created, and given they are often deep in data and reporting it will be crucial they have effective processes in place. FCA gives three-month Consumer ...