Karl Dines: Consumer Duty - do we need a bigger boat?

'Nothing we can't handle'

clock • 4 min read

Karl Dines dives into the FCA's Consumer Duty, which he says is rather big, rather detailed, and far-reaching. So, are we going to need a bigger boat?

It was only after my third readthrough of the Consumer Duty that I understood exactly how big this thing is. It sets out a new Principle - Principle 12. I mean, these Principles are the overarching guideline to our profession. If I were religious, it's like Moses coming down from a big hill and saying, "Hey, I've had a word with The Big Guy Upstairs, and we've got a new Commandment". It's rather big, rather detailed, and far-reaching. Register for PA360 to hear Karl Dines explore the FCA's Consumer Duty It's not like we have a lot of time either, Consultation Paper CP21/36 closed 1...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FCA complaints: Pensions and investment gripes on the rise

FCA complaints: Pensions and investment gripes on the rise

Total number of financial services complaints hits 1.85 million

Jenna Brown
clock 23 October 2025 • 1 min read
Updated: Failed financial advice firms tracker

Updated: Failed financial advice firms tracker

Firms that the FSCS has confirmed as failed since the start of 2023

Professional Adviser
clock 21 October 2025 • 1 min read
Regulatory pressure continues to 'weigh' on advisers

Regulatory pressure continues to 'weigh' on advisers

Consumer Duty and FCA reporting cited as biggest regulatory demands

Jenna Brown
clock 20 October 2025 • 1 min read