Karl Dines: Consumer Duty - do we need a bigger boat?

'Nothing we can't handle'

clock • 4 min read

Karl Dines dives into the FCA's Consumer Duty, which he says is rather big, rather detailed, and far-reaching. So, are we going to need a bigger boat?

It was only after my third readthrough of the Consumer Duty that I understood exactly how big this thing is. It sets out a new Principle - Principle 12. I mean, these Principles are the overarching guideline to our profession. If I were religious, it's like Moses coming down from a big hill and saying, "Hey, I've had a word with The Big Guy Upstairs, and we've got a new Commandment". It's rather big, rather detailed, and far-reaching. Register for PA360 to hear Karl Dines explore the FCA's Consumer Duty It's not like we have a lot of time either, Consultation Paper CP21/36 closed 1...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

What the FCA's Mills review means for financial services

What the FCA's Mills review means for financial services

Regulatory expectations will need to evolve as AI becomes more autonomous

Jessica Caws and Cheryl Tham
clock 07 September 2026 • 6 min read
AI and compliance: Charging for advice or administration?

AI and compliance: Charging for advice or administration?

Efficiency doesn't remove accountability

Gareth Fatchett
clock 03 September 2026 • 3 min read
FCA warns of Flagstone clone

FCA warns of Flagstone clone

Notice issued to alert consumers

Jenna Brown
clock 03 September 2026 • 3 min read