Kevin Okell: Have you read the platform small print?

Terms and conditions

clock • 4 min read
Kevin Okell: "As a seasoned FCA-basher, my instinctive reaction is to blame regulation for the endless stream of jargon that our industry serves up to its customers. But when I did a little research on the problem of lengthy T&Cs, I was quickly reminded that it's a much more widespread malaise."
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Kevin Okell: "As a seasoned FCA-basher, my instinctive reaction is to blame regulation for the endless stream of jargon that our industry serves up to its customers. But when I did a little research on the problem of lengthy T&Cs, I was quickly reminded that it's a much more widespread malaise."

Attempting to read (and grasp) the T&Cs for an investment platform can be a Herculean task, writes Kevin Okell. As the FCA pushes its Consumer Duty agenda now is the time to rethink the mainly unread contractual terms...

There has been a lot of discussion already about the regulator's recent consultation on a Consumer Duty of Care, CP21/13. Broadly speaking, the industry appears to welcome the principle of empat...

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