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Janine Menasakanian: "We will forgive Vanguard for poor UI/UX because the costs are so low and because we know that being a truly client-centric firm, they will listen and act on feedback to continually improve the offering."
Altus' Janine Menasakanian knows Vanguard inside and out having worked there for seven years. Now at Altus she shares her views on the firm's financial planning launch, which, she says, may not have all the bells and whistles you'd expect but is client-centric at heart...
This week we saw the launch of the long-awaited financial planning service from Vanguard. Offering advice to retail customers was on the cards since the introduction of the Personal Investing propo...
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