Naomi Todd: Planning ahead to tackle the unknown

As our CEO Cathi Harrison recently discussed, robust and repeatable processes are needed to support a growing business to make it scalable. Sometimes, things change and processes need to be revisited and updated as the teams' way of working changes. Throw in a pandemic on top of all that change, with increased reliance on doing things digitally, and our trusty computer systems could probably do with a well-needed update. I was part of the team tasked with making some updates to our Para-Sols Rise system to improve the user experience for our clients and build functionality internally ...