The power of planning: How one adviser's simple question helped save hundreds of lives

'A formidable woman'

clock • 9 min read

The power of financial planning was never been more evident to paraplanner Kim Bendall than when she saw how asking a client one question changed their life and many others. Here, she tells Sally's story and how it affected hundreds of people

Throughout my 20-something years in the industry I've seen many examples of how good financial planning can have a profoundly positive effect on people's lives. I want to share with you a personal experience that highlights just how deep the relationship we have with our clients - and the wider impact it can have - can possibly go. This is a true story about how a simple question from an adviser changed someone's life, and subsequently the lives of hundreds of people. Many years ago, I joined a local financial planning firm as an in-house paraplanner. One of the firm's clients was a l...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Cash ISA allowance cut risks hardening saver/investor divide, advisers warn

Cash ISA allowance cut risks hardening saver/investor divide, advisers warn

Govt policy shift reignites debate around role of cash ISAs

Sahar Nazir
clock 28 January 2026 • 5 min read
Depledge Strategic Wealth Management backs CISI financial planning push

Depledge Strategic Wealth Management backs CISI financial planning push

‘Financial planning is for every week’

Jenna Brown
clock 28 January 2026 • 2 min read
What a classic '80s movie tells us about today's language of financial advice

What a classic '80s movie tells us about today's language of financial advice

'Forty years is a long time in film. Even more so in financial services'

Roger Brosch
clock 27 January 2026 • 4 min read