Sam Turner: Improving treatment of vulnerable customers

The UK financial services sector's treatment of vulnerable customers is woefully inadequate - and I say that after months of discussions on the issue with organisations across the industry, and comparing those with ones I have had with our counterparts in the telecoms and utilities sectors. As a collective, what we in financial services are doing to identify and service those in vulnerable circumstances is just not good enough. Besides being concerning from a general humane perspective, this represents both regulatory and reputational risk to financial services firms. Considering the see...