Your back office is the technology solution that enables you to deliver your own differentiated advice proposition and so, says Mark Loosmore, it is vital it works for you in the way you need it to work
I recently hired a car for a couple of days while away on business and, thanks to some unknown cosmic algorithmic fluke, I received a free upgrade to a new Volvo XC60 (other cars are available). Before the hire guy sent me on my way, he ran me through a few basic functions and then told me, if I needed to use any of the additional bells and whistles, I could because it was all "highly configurable". As I soon discovered, what he meant by "highly configurable" is possibly better described as "dead easy to personalise". With the touch of a few buttons on the central digital display, I...
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