Tim Sargisson: When Knightsbridge did not mean a quality experience

My sole motivation for writing this piece is to try and make a modest contribution towards improving how, as advisers, we engage with our customers - and thus improve the customer experience. At Sandringham, our core focus is to support, guide and enable our advisers to protect and enhance the lives of our clients. This can only be achieved across the industry if, collectively, we understand that better customer outcomes are what should drive us all in the provision of advice, which improves the client's lot and enhances our shared reputation. I mention this because, earlier this mont...