Aileen Lynch: Meeting FCA expectations on disclosure

The reality is, no document can capture every spoken word or emotional response to the questions asked by the adviser, or register every view of the client. This means it will always be subject to interpretation whenever another person assesses the suitability of that sales process and advice outcome. It was understandable therefore that, when the FCA wrote to some 700 firms for a copy of their advice register and later requested - typically - one client file, advisers would feel some trepidation about the feedback they would subsequently receive. The results of this exercise have now st...