In defence of vertical integration: Old Mutual responds to PA's Armchair Critic

(*Editor's note: The following will likely be interpreted as fairly self-promotional (you'll see), but this is not an advertorial. Old Mutual requested the chance to respond to the article linked to in the paragraph below, and we have given it the room to do so.) Vertical integration has emerged as one of the post-Retail Distribution Review themes in our industry. It is an ugly term, far removed from the lexicon of the customer and one that divides opinion as to the merits or risks for the customer outcome. Vertical integration describes a customer proposition where the key element...