It's important, but never easy, to give customers an indication of what their pension might be worth when they take benefits.
This year, a raft of changes will affect the projected figures customers receive, and more are anticipated. If we're to avoid creating confusion, we need to help customers put these into context. On investing, customers receive a key features illustration, showing projections at three growth rates. Yearly statements update these, but in ‘real' terms, allowing for the effect of inflation. It's essential that the estimates we give customers remain realistic, but too many changes to assumptions can be bewildering. Aegon is providing the background to the changes alongside yearly state...
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