Compliance: How can we improve TCF?

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Mark Lisle, compliance manager at Rowanmoor Pensions, says the insurance industry has a long way to go before it has fair customer treatment at its heart...

The extended family has just returned from what has become an annual pilgrimage to the Alps, for a spot of skiing, snowboarding, or partaking of vin chaud depending upon their predilection. However, this visit to La Ferme de Florent in the Haute Savoie was not without incident, and will sadly be remembered as "the year Maisie broke her leg". My partner's six year old niece was determined to get the hang of skiing after an abortive effort the previous year. Unfortunately, a slip, practising after one lesson, led to the depressing sight of an ambulance being called to the nursery slopes...

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