Davis - Where next for Openwork's advisers?

Openwork is no different, of course, but with the regulator unequivocal about the direction in which it wants the industry to head – particularly in terms of its move to Customer Outcomes - we have decided to take the initiative and act now. Last week we launched what we call the Customer Benefit Programme, a significant project which will embed in our process and systems a more outcomes-based approach to advice. The sheer scale of the project is, to say the least, challenging – by the time it has completed our 1200 pensions and investment advisers will have each undergone a comprehen...