Well if you have just returned from two weeks in the sun, the answer is likely to be "Not much. I had more than 200 emails waiting for me".
However, while most of us cannot remember how we communicated before the age of email, the one thing that is hard to argue against is that, if used properly, email is a vital marketing and communications tool for every business. So if you are not already using email to strengthen client relations and drive up customer service the question has to be why not? If we take newsletters to begin with, then the great advantage is that communications can be timely and tailored to a specific client segment. The major back-office software systems make it relatively easy for you to select clients w...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes