Is it time to break the taboo?

This actually seems quite odd when you consider that over 17 million people now use internet banking, internet usage is growing fastest in the older (65+) age group and 42% of the UK population shop online. In others word, depending on the market you serve, the bulk of your clients are probably IT literate and use technology regularly. Historically speaking, there have been good reasons why technology has not been used in front of clients including slow speeds, visual unattractiveness, and the perception of creating a visual barrier of a screen between the advisers and the client. However...