A long and winding road

Although we at least have a compass to help point the way to the destination. In an industry where constant regulatory and legislative pressures are making us re-evaluate how we interact with our customers, is it any wonder it can seem hard to actually make things as simple as we believe they should be? It makes perfect sense that we try to make insurance clear and easy for customers, which is usually translated to mean less paperwork, but then there is a requirement that we have to give customers all the information up-front, which inevitably means more paperwork. Whilst the amount of i...