As "Poacher turned Gamekeeper" I would not put myself in the same house as Hector, but I was recently offered the rare treat (these days) of a day out of the office to visit a client of long standing, the opportunity presenting itself as a number of customer service related queries had arisen.
In the name of researching fair treatment as opposed to merely customer satisfaction, I leapt at the chance to again expose myself at the sharp end. The meeting got off to a very relaxed start, the client asking about my trip, and upon gleaning not only had I taken a car, two trains and a ferry to get there, had also successfully navigated the labyrinthine back streets of his quaint Cornish fishing village from the harbour to find him, he asked, decidedly tongue in cheek "were you in the SAS?" to which I looked over my pieceps and responded "...
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