How many different ways can there be of doing the same thing, and is the requirement of a signature really something that insurers should be competing on, or should there be some standardisation?
By our reckoning, there are currently nine different procedures regarding signatures for the online submission of protection business. Many independent advisers are concerned about the risks of electronic submission, including the liability risk, and with so many different processes being adopted by different providers the concerns are growing. However, as yet there are no agreed minimum standards or procedures and such vagueness does little to address potential non disclosure, either accidental or deliberate. The nine in question are as follows: 1. Provider sends confirmation a...
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