Lack of focus delaying pension transfers, Origo CEO warns

Advisers share months-long delays as PensionBee’s petition calls for ten-day transfer guarantee

Sahar Nazir
clock • 6 min read

Pension transfers could be completed far faster if providers gave the process “the focus and resources it deserves”, as advisers continue to report delays and client frustration.

Speaking to Professional Adviser, Origo CEO Anthony Rafferty said that most transfers are already completed well within days, but argued that "transferring pensions is not a complicated thing, it's a simple software solution". He said he believes the main challenge lies in "a lack of focus" from some providers rather than any technical limitation. PensionBee calls for legally enforceable ten-day pension transfer guarantee PensionBee's national petition, launched earlier this year, calls for a legally enforceable ten-day pension transfer guarantee to prevent clients being left in limbo ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

Alltrust acquires Phoenix Wealth Family Suntrust schemes

Alltrust acquires Phoenix Wealth Family Suntrust schemes

Completion expected later this year

Jenna Brown
clock 29 April 2026 • 1 min read
Government proposes further concession on Pension Schemes Bill mandation

Government proposes further concession on Pension Schemes Bill mandation

Amendment covers pension schemes seeking an exemption

Holly Roach
clock 27 April 2026 • 2 min read
HMRC repays £44.1m in overpaid pensions tax in Q1

HMRC repays £44.1m in overpaid pensions tax in Q1

Total amount recouped by savers since 2015 is close to surpassing £1.6bn

Martin Richmond
clock 27 April 2026 • 4 min read