Consumer Duty is a “critical” underpinning to the upcoming targeted support framework, the Financial Conduct Authority (FCA) has said.
The regulator has yet again stressed the need for Consumer Duty to be at the forefront of the industry's mind in its latest targeted support consultation paper released today (30 June). "Reflecting the fact that the targeted support framework has been designed to support retail customers, we are proposing that firms providing targeted support must treat all recipients of targeted support as retail customers and that the Duty applies to the design and delivery of all targeted support," the consultation paper stated. Those providing targeted support are expected to meet the following ex...
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