Advisers say Consumer Duty does not need to be explained to clients

In last week's PA Asks, we asked the industry if they have explained what Consumer Duty is to their clients, to which 51% responded yes and 49% said no. A few respondents said they explain Consumer Duty to some clients, but not all. One pundit said they have explained the regulation to a select few clients who have shown interest and a few who they complained to about their increased workload. One respondent added: "Most have said you do that for us anyway, which I guess is a good thing." Another pundit said they have explained it to some clients who question the "overload" of i...